We aim for best customer support. Here are few of our customer emails from the past. Please keep them coming!! We want to hear from YOU!!

Hi Young,

Thank you so very much for your help and understanding. I wasn't quite sure how this would be resolved. I also received your second message which included the tracking number. I will let you know when the package arrives.

Thank you again for your excellent customer service and is it possible for you to send me a link so that I can leave positive feedback?

I am truly impressed with the way you conduct your business - it's awesome!!!!

Sincerely,
Janice

I love shopping with your site!!!! I just wished that you guys carried The History Of Whoo & Hera brands. Please email me if you do though. THANK YOU for all the generous and EXTREMELY plentiful samples!!!! I ABSOLUTELY love shopping here!!!!!!!!!!

Tien

THANK YOU SOO MUCH for the generous samples!!!! I will definitely shop here more often. I can't begin to tell you how happy I was when I saw how much samples you guys have given me. What a wonderful and great way to sell more products. Thank you again and hope to do business soon. Keep up the GREAT work!!!!

best regard
Smiles (p.s. I am very, Very EXTREMELY satisfied with the service that I have received. I will soon be posting reviews!) :) :) :) :)

 

Hi Young,

You are wonderful!...Just received the skin care system this afternoon! Thank you so much! I don't know how long mine's has lasted, since receiving as a gift.....could you find out for me how long one set is suppose to last? Also, please let me know when you receive your new shipment from the company!

You are a life-saver!.....I will definitely be ordering again in the future! It is so nice to deal with someone who lives up to their word!

Thanks again,
Mariko Hiroshima

 

I would just like to thank your for your incredibly fast and convenient service. I ordered from you on May 1, it was shippedout on May 2, and I received my order on May 4. I never expectedit to get here so quick!! Also, thank you for the advice on whatproduct would best suit my skin. I received Laneige Air in Basemakeup today, tried it, and I must say that it is wonderful. Thisis the first cosmetic product that actually seemed to work for me.It was not heavy and all and looked so natural. Like I had nothingon, but it evened out my skin tone like I wanted. Again, Thank you.I will definitely shop Daybeauty again.

Flora Kim

 

Dear Jiny,

Thank you so much for all the helpful information you have provided for me over the past few months/days. I have never recieved such prompt responses or great service from any other online company. You have been extremely helpful in letting me know what products are good for my skin type and why. Even if the products do not work for me, I would gladly shop here again because its been a great experience. I know your company is kind of new, and I just wanted to let you know that I like the way you do business. And do you mind my asking how you knew I was a student at UCSD? I know your company came to my school, but you have visited other schools too havent you? And your company came several months earlier in April I think. Could you be psychic? Well, thanks again. I hope your company has much success in the future!

Sincerely, Anne

 

Hello, Young!

How are you? I received my first Daybeauty order yesterday (IOPE Gentle Peeling) and was amazed at how loaded my package was w/ samples and such! The T-shirt was a very nice touch too! So far I have been extremely happy with your service.

Thuy Shelp

 

I received my order today. I was very satisfied with your service!!! Thank you. I have a question. I used to use LacVert loose powder before and liked it. I saw you are selling the same product here, too. However, you have two different colors. I dont remember what color I had used. Would tell me or describe the colors? Thank you

Mini

 

Hi Young!

I just wanted to let you know that I received my order on Friday and I am unbelievably impressed with how everything was handled by your company. Your customer service and speed of delivery was amazing. Truly astonishing. But what really got me was all the freebies and samples you included. I was amazed at how many extras you included in my order. I already posted on my favorite beauty site what a wonderful and professional shop you have there. I usually never take the time to write letters like this, but I really think you should be commended for what a great job you do! Amazing. I am already planning my next order thanks to all the samples I was able to try. Please, keep up the great work!

-Dawn

 

i received my order last weekend and i was also very impressed with the quick delivery time and the outstanding customer service. i appreciated all the samples too! ive been telling all my friends about this site. thanks so much... ill definitely be ordering again soon.

julienne

 

Dear Young

I have just received the Laneige Aqua Powder along with some samples. Ive tried the powder and its fantastic! Wish Amore Korea would manufacture this product all year long cause its great for our tropical climate in Asia. Thank you so much for your kind assistance and prompt response. I will continue to shop at Daybeauty.

Cheers Pauline

 

I just received my order -- thank you so much for your promptness, but moreover I was so thrilled and surprised by all the samples!! Just delightful. Anxious to go home and try all of them!

Thanks again, Joan Buck

 

I placed an order for Hanbul Luichel two way cake on Thursday and received it on Saturday. Enclosed also were generous samples of skincare. The service was expedious and very professional. I look forward to doing business with your company! Thank you also, Jiny, for your prompt answers to my many questions.

Zoe

 

Dear Jiny, I just wanna let you know that Ive just received all the items that I ordered plus all the lovely samples a minute ago I still havent got time to try them out, as drawing out the samples from the big box has already taken some time. The exciting feeling was like having lucky draw, hee.

The packing of the Luichel Shiny Cake is soooooo pretty & neat, its the best packing Ive never seen!!!! Is the refill pack also a bonus? This is very amazing! I am gonna try them out right away, and will let you know later Thank you so much!!! angel

I am very impressed with all the new products thats been updated on the website The new outlook of the homepage gives us a very fresh feeling, its just perfect!!! Keep it up! You cant imagine how excited I got when seeing the cutie oil blotting paper. Its definitely a must buy on my list.

angel

 

I have been extremely pleased with the customer service I have received from Daybeauty.com. What stands out to me, based upon my experiences with Daybeauty.com, is that they seem to not only care about selling products, but are equally concerned about customer satisfaction with products. I have extremely sensitive skin, and Young, at Daybeauty.com, was extremely patient, helpful and accomodating. I am very pleased with such exceptional personal customer service.

Thank you, Young. bq

 

I have ordered from this website a few times now and love the service. Love all the samples I get with each order too. Its really great to be able to order a large variety of Korean products since I dont live near LAs Koreatown anymore. Keep up the good work.

A.K. Kim

 

I agree with all the previous posts on the service part. Jiny and Young are both great! Now, onto my purchase which I received yesterday. First, I must say, I LOVE all the samples. I think its a great way for us to try out the products. Ive been wanting to try the Albatross Cream and got one in the package! The Luichel Shiny Cake, as in previous post, has great packaging. The compact looks luxurious and classy. The design is awesome! At first, the color (I ordered No. 21) looks a little dark but once I put it on, it was just the perfect color. The finish is soft and sheer and not overly done like some other brands. I also ordered the Vatang N-100 base (fresh), but I havent tried it yet. Today I used the Albatross Cream as a base (its not white, but is slightly oily for my face - Note to Jiny: I will definitely need a lighter sunblock! This is my first encounter with Korean makeup/skincare brands and I like it so far. I will definitely be ordering more stuff in the future. Keep up the good work!

vigirl

 

i just recieved my order today and was so impressed by how fast it got here!! i also love all the samples-i will have lots of fun trying them out. thanks, jiny, for answering all my questions and recommending the luichel shiny cake. i just tried it today and like it very much.

jeanie

 

Hi daybeauty.com! My order Number is 1107 (Hong Kong) and I have just received your package. I am really suprised with this speedy delivery and the products arrived in very good condition. I am also very happy with you kind compliment of samples. Just a note to say thank you and to let you know that I am fully satisfied with both your service and products. For sure I will be shopping with daybeauty.com in the future.

Thanks again. I have to leave a comment as I am super impressed with the customer service here. I wrote an inquiry email and I got a reply from Young right away! She is extremely helpful as in answering questions specifically instead of just selling the products like most other retailers. I am very happy with the service and will comment on the products when I receive my first order! jojo

It came very quickly, and tons of samples were included! The quality of the products looks great, and, of course, customer service has been top-notch! Thanks for answering my questions and getting my package out so quickly, Jiny!!

2sheds

 

I just wanted to say THANK YOU! THANK YOU! THANK YOU! I placed my order on Monday and I just received it (Friday of same week). I was just so shocked to find so many wonderful goodies in addition to what I had ordered. I will definitely recommend this website to all of my friends and family and I myself will be ordering again when I run out. By the way, Jinys advice was so helpful and it was very honest, unlike the dept. store saleswomen. Thank you again.

tokki

 

Well!! I got my order today, and all I can say is WOW!! I had to keep digging through the styrofoam peanuts for sample after sample after sample! They also included the monthly magazines from the brand lines because I had requested them. I placed my order over a weekend, and they shipped my things out as soon as the post office reopened. Thank you, thank you, thank you! I have the Isokeim mask on my face right now, and I cant wait to start massaging it off!

~Lilsweetie

 

hi, i had to write to you and tell you that i just received my order and couldnt believe all the beautiful samples you included for me. thank you so much. you have a lovely store; great service and delivery; and including samples is the icing on the cake. thank you again and i will be purchasing more from you again very soon. have a great day!

christine